Frequently Asked Questions

Clubs
  I want to become a Club Member; what are the benefits?
  Why did my Club price increase? I thought my price was locked in.
Your price is still locked in, but businesses are required by federal law to collect sales tax for applicable states. Our maintenance routine has updated any prices that required sales tax. Thank you for your understanding and for supporting small business owners.
  What form of payment do you accept for club memberships?
We accept Visa, Mastercard, American Express and Discover.
  How do you ship my stamps to me?
We send them via the US Post Office. We've found this method to be the most economical and pretty fast. It usually takes up to ten working days to get your stamps to you, in the US, (Canada and International can take up to four weeks) but most times, it's quicker! And the price! You can't beat our shipping prices!
  Where do I go to change my club credit card information?
You can update your club credit card under the My Account menu by clicking on My Clubs menu item. If you are currently logged in, you can Click Here to go to the My Clubs page.
  How do I change my club address?
You can update your club address under the My Account menu by clicking on My Clubs menu item. If you are currently logged in, you can Click Here to go to the My Clubs page. Please note: we need your new information before the 20th of the month for the next month's Stamp/Die Club Shipment.
  I'm a Club Member, but I'm not seeing my discount during checkout.
First, make sure you are signed into your account. If you see a pink heart next to our logo on the shop page, then you will see your club discount in the Summary section during checkout. If you do not see a pink heart at the top of the Shop page next to our logo, then you are not getting your club discount, please contact us so that we can update your account.
  Can I return a Club Shipment if I don't like it?
In order to keep all of our Club Prices so low, we are unable to offer an opt-out, exchange or return option. We package and ship in bulk to make sure our prices are the lowest in the industry. If you find that a club set is not to your liking, please check out the video and on-line gallery for inspiration. It might not be a stamp set you would have purchased on your own, but once you see what our Design Team has created, we are confident you'll soon love them!
  If I upgrade my Stamp Club to the Die Hard Club, will I have to start over to get my 12 consecutive months to get my free gift card?
Absolutely not. Your consecutive months will just pick up where they were, so no lost months here.
  I'm a Club Member. If I cancel my membership, then later decide I want to join again, will I have to start all over to get my 12 consecutive months to get my free gift certificate?
Yes, unfortunately you will have to start over, so make sure that's what you really want to do before you cancel.
  I need to {sadly} cancel my Club Membership.
We are sorry to see you go, but we do understand sometimes this might happen. In order to cancel your Stamp or Die Club Membership, you need to cancel before the 20th of the month. We label and package club shipments by the 21st of the month and cannot make any changes after the 19th of the month. In order to cancel your Card Kit Club, you need to cancel by the 5th of the month. To cancel, click on the MY ACCOUNT on the top menu and then click on My Clubs menu item.
Club Points
  Are Club Points only for Club Members?
  How do I earn Club Points?
  How many Club Points do Club Members receive each month?
  How come I don't see my monthly Gold Club Points?
  How do I spend my Club Points?
  How come I am not earning Club Points on my order while I'm spending points?
Orders
  When should I receive my Personalized Stamp?
The PERSONALIZED Clear Stamps will ship approximately 12 weeks after ordering and will ship separately from other items ordered. If you have not received your stamp within 16 weeks of ordering and you are in the USA, please let us know. International customers, please allow additional time for shipping.
  Whoops! I made a mistake on my order; how can I fix it?
We are unable to add items to orders that have already been placed. We are also unable to combine orders. If you have accidentally ordered a duplicate item, you may return it within 30 days of purchase (unused and unopened) to us and we will issue a gift certificate to you. Club stamps and dies are unable to be returned or exchanged. Please note that we are unable to give credit for the shipping fees.
  Why am I charged sales tax on my orders?
Most states require businesses to charge online sales tax regardless of whether or not they have a physical location in their state.
Products
  Can your dies work in the Cuttlebug?
The FRAMELIT Flip-it Dies work in the Cuttlebug and any other machine on the market that cuts wafer thin dies. Just a note, on some machines, you might need the extended (longer) cutting pads and platform for the larger dies.
  Where can I find more of the great storage sheets you use to store your stamps?
Ahh, these are popular! You can find them on our website here: Link to Storage Sheets.
  What is the difference between The Stamps of Life stamps and the clear stamps made in Asia?
Our stamps are made from yellowing resistant photopolymers and are latex free. These polymers are designed and produced for the printing industry and are meant to carry and transfer ink. {This is why they stamp so well!} The stamps from Asia are produced from vinyl or silicone based materials, and aren't designed for a quality impression. We are proud to say we use the highest quality photopolymer for our stamps and they are PROUDLY made in the USA.
  How long do photopolymer clear stamps last?
Photopolymer clear stamps can and should last a lifetime. There is no specific life span on photopolymer clear stamps, with proper use and general cleaning and care they should last as long as traditional rubber stamps.
  What is the best way to clean clear stamps?
Stephanie's favorite way is with cheap baby wipes! However, if you're an obsessive-compulsive, they do make cleaner specifically for clear stamps. Also, if for some reason your stamps start to lose their tack, you can wash them with soap and water. Never soak or let any of your stamps sit in a solvent or alcohol based cleaner, because they can break down all types of stamps. We also recommend not using solvent inks on the clear stamps.
  How do I keep my stamps sticking to the acrylic blocks?
Photopolymer clear stamps normally will stay sticky and adhere well for years to come to your blocks, if they lose their tack simply wash them with soap and water or the clear stamp cleaner. For best results, do not store your stamps on the acrylic blocks. Instead, return them to their original plastic sheets (where their other stamp friends are!) ;)
  What's a FLASH SALE?
A Flash Sale is a BRAND NEW item on SALE for 24 hours or until it sells out. These brand new items tend to sell out quickly so if you see a Flash Sale item, get it ASAP. Once we sell out (or 24 hours go by), it will go back to regular price when it comes back in stock. Sorry, no rainchecks. Please note: Flash Sale items are always on brand new items. Not old inventory.
Shipping
  How much is shipping?
  Do you ship Internationally?
Yes, we ship the clear stamps and exclusive dies (some exceptions for bigger dies) international for only $3.50 per set ($2.50 to Canada). Shipping for other items varies. Please add an item to your shopping cart and use the shipping estimator to view the shipping amount.
  Can I combine orders to save on shipping?
We are sorry, but once an order is placed, it is immediately sent to our processing center. They pull, pack, and ship in the order they are received and are unable to combine orders. Please make sure your order is complete before you hit the final button and remember, orders over $100 after discounts in the USA get FREE shipping.
Website
  My Gift Certificate Code won't work, what should I do?
Your code will not work if you are entering it in the coupon code box. You need to choose Gift Certificate as your payment method when checking out. Scroll to the bottom of the screen and enter the code in the Gift Certificate box. Then choose another payment method to complete any remaining balance.
  I can't sign in to my account. I know that I'm entering the correct login email and password.
We're sorry for any inconvenience as we transition into our new website. Please make sure you are going to the login screen through this URL: https://thestampsoflife.com/customer/account/login
  I can't get to my shopping cart, the View Cart button is not there, how can I checkout?
We are working on this issue, but until we can get it fixed, if you have any products in your cart that went out of stock after you added it to your cart, the View Cart button will not be displayed. You will need to remove the out-of-stock product from your cart from the shopping cart drop-down window. Once all out-of-stock products are removed, then you will see the View Cart button.
  My "Default Billing Address" and "Default Shipping Address" are blank. What happened to the addresses that I already input?
The addresses should still be in your Address Book, but since we moved to a new website, you will have to reassign which address to use as your default addresses. Go to "MY ACCOUNT", then "Address Book". Find the address that you would like as your default and click on the "Edit" link. Click on the checkboxes at the bottom of the address fields and save.
  How can I post my photos in the Gallery?
First signin to our Shop page, then go to "My Account" page. Click on the "Edit" link under the "Contact Information" box. Type a name in the "Nickname" field. This name will be publicly displayed when you post to our gallery. You should now be able to upload to our gallery. If you still don't see the upload button at the top of the gallery page. Try signing out of the shop, closing your browser and then sign back into the shop and try again. If you still don't see the upload button after following these steps, please contact customer support.
Other
  Can I return an item?
We do not allow returns. If an item is defective, please send a photo of the defective item and we will replace that item. If the defective item is not available a gift code will be issued for the value of the item, less discount, plus tax (if applicable).

We will allow exchanges if a duplicate is purchased (for website credit). Exchanges must be within 30 days of purchase on unopened, unused items. Include both order numbers with the item (original order and duplicate order). Shipping fees are not eligible for refunds. Please Note: If exchanging this item makes your order ineligible for the free shipping, shipping for that order will be deducted before any credit is applied.

Please contact us for the return address.

Please Note: Club shipments are not able to be returned. This policy allows us to keep our Club prices really low.
  What form of payment do you accept on your website?
We accept Visa, Mastercard, American Express, Discover and Paypal.
  Why am I charged sales tax on my orders?
Most states require businesses to charge online sales tax regardless of whether or not they have a physical location in their state.
  What is The Stamps of Life's Angel Policy?
We allow crafters who individually hand make finished items for resale to use our designs as long as the quantity manufactured or sold of any given design is handmade and does not exceed 200 pieces. If possible, please credit 'The Stamps of Life' somewhere on each creation. We do not allow our designs to be used in any type of mass manufacturing process, whether this be via mechanical, photographic or handmade means. When sharing your work on the internet in galleries, message boards, etc., please link to our website, www.TheStampsofLife.com so others can find our great products. :)
  I love the music in your videos, who sings that song?
Thanks! We get so many compliments on our song choices. Since we are a business, we purchase the commercial license on our music. You should be able to find info on the songs on iTunes or Amazon.

Here are the songs we use:
Only You Can Make Me Happy by The Fire Apes
Indie Rock Girl by TV/Tv
Picture Perfect by Daddy's The Engine
All Of A Sudden by Telekinesis
Tell Me You'll Be There by Everyday Sunday